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The latest in NEWS, RESOURCES and JOBS

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RESOURCES       WHITEPAPER DOWNLOADS

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WHITEPAPER   I  CYBERSECURITY

Data Breach Prevention

On Device Data Privacy, Security and Insider Threat Prevention: Despite increased global legislation around data protection and heightened consumer awareness around privacy and misuse of data, breaches were up a staggering 33% last year.

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WHITEPAPER   I  CYBERSECURITY

Ransomware in a Pandemic

On Device Data Privacy, Security and Insider Threat Prevention:

COVID-19 has provided cybercriminals with a unique opportunity to take advantage of remote workers lack of preparedness and lack of security to make a lot of money.

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WHITEPAPER   I  CHATBOTS & AI

The Impact of Chatbots and AI on the Customer Journey

Emerging technologies – like Artificial Intelligence (AI) – are helping companies transform the customer experience, but businesses need to act quickly to stay ahead of the pack and start delivering the type of service that becomes a true competitive differentiator.

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WHITEPAPER   I  COMMERCE PLATFORMS

Eight Questions to Ask Before Migrating to a New Commerce Platform

The devil is in the details – especially when it concerns replatforming. It's a major project and a large investment – not only in terms of budget – but also when it comes to your team’s valuable time.

WHITEPAPER   I  VIRTUAL DESKTOP

Take a step to the cloud with Citrix and Windows Virtual Desktop

Windows Virtual Desktop is an Azure remote desktop and application virtualisation service. If you’ve used Remote Desktop Service (RDS),

then it’s a platform you know well.

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WHITEPAPER   I  DATA PROTECTION

Comprehensive Data Protection Across Cloud and On-premises Environments

Organisations are moving to a comprehensive strategy for on-premises and cloud data protection. As more IT teams use cloud for digital transformation, they are also updating data protection strategies.

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WHITEPAPER   I  CYBER SECURITY

2021 Threat Report 

Four Key Trends in the Cyber-Threat Landscape. The security implications of remote working, SaaS takeover, rise of fearware, server side attacks, ransomware and Darktrace immune system.

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WHITEPAPER   I  CYBER SECURITY

AI-Augmented Attacks and the Battle

of the Algorithms

Cyber-criminals will leverage offensive AI to create increasingly customised, targeted, and hard-to-detect cyber attacks at scale. Organisations will urgently need to employ AI defenses that can fight this new generation of attacks.

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WHITEPAPER   I  SHAREPOPINT

Top 10 Reasons SharePoint is Running Slowly

For most organisations, challenges with their SharePoint infrastructure don’t show up as an ‘event,’ but instead slowly become apparent over time. In many cases, the most easily observed and often experienced concern is the slowing down of processing time.  

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WHITEPAPER   I  CUSTOMER ENGAGEMENT

7 Customer Service Mistakes Companies Should Avoid Making in 2021

2020 was a tumultuous year but it did bring customer service back to the forefront of the business planning agenda. for 2021. As you plan and prioritise your initiatives, it is important to avoid mistakes.

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WHITEPAPER   I  CUSTOMER ENGAGEMENT

The New Digital Customer Engagement for the New

(Ab)Normal

COVID-19, aka Coronavirus, has literally and figuratively changed the meaning of the tech marketing cliché, “digital or death.” Consumers are still very wary of exposure to the virus and want to get more things done digitally. 

WHITEPAPER   I  DATA PROTECTION

Handmade Seattle uses Element Matrix Services as pop-up hallways, water coolers and coffee shops

Handmade Seattle is an international conference for systems programmers, inspired by the Handmade manifesto, Handmade Hero and NASA's coding philosophy.

WHITEPAPER   I  DATA PROTECTION

Who owns your conversations? 

The world has changed. Now more than ever, organisations face challenges with people collaborating. Internally and externally, they face an unmanaged mix of traditional out-of-date collaboration tools and customer-grade messaging apps.

WHITEPAPER   I  DATA PROTECTION

France embraces matrix to build Tchap

Recent years have seen a step-change in French politics. An unprecedented modernisation agenda has created new ways of working for government officials and civil servants.

WHITEPAPER   I  DATA PROTECTION

Safe, inclusive communications for the University of Innsbruck

The open Matrix is the foundation for secure, collaborative academic research and learning. Keen to support its learning culture, the university wanted to introduce a real time messaging system. 

WHITEPAPER   I  DATA PROTECTION

Skype for Business is End of Life. Five questions to help you find an alternative

Microsoft stops supporting Skype for Business Server in 2025. What's next for your organisation if you want to continue running your communications on-premise?

WHITEPAPER   I  AI & IoT

Leveraging CIAM To Unlock The Power of AI And IoT

 

How customer identity and access management (CIAM) maximises the business value of AI and IoT while protecting your

customers.

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WHITEPAPER   I  COMPLIANCE

Integrating Compliance into Innovation: Taking Control Over Customer Communications

Compliance is one of those areas that is better off unnoticed. When compliance does get attention, it is usually because something has gone wrong and that is something that keeps executives up at night. It is easy to see why. 

WHITEPAPER   I  SECURITY

Parting the clouds. Isolation for greater security

Covid-19 has landed CSOs a unique opportunity to embrace web isolation.

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WHITEPAPER   I  SECURITY

Eliminate malware threats with zero trust

Isolation-powered security provides full protection against email and Web based threats.

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WHITEPAPER   I  SECURITY

Adaptive Clientless Rendering™

The innovation powering the Menlo Security Isolation Core™.

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WHITEPAPER   I  CLOUD

People power. 7 critical process roles

The roles you need to sustain a culture of positive change

People should be at the heart of business process management. It’s no secret. The pace of change and innovation is accelerating. and many businesses are struggling to keep up. Operations are becoming more complex. One aspect that deserves more focus is the role people play.

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WHITEPAPER   I  CLOUD

7 key processes that HR departments are automating now

Digitally transforming HR operations

The global COVID-19 pandemic lit a fire under many HR organisations. Companies raced to modify operations as many employees adjusted to work-from-home requirements. The result: a challenging combination of unchartered mobile and virtual HR processes, increased workloads, and pressure to keep employees as productive as possible.

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WHITEPAPER   I  MANAGEMENT & AUTOMATION

Breaking Barriers to Drive Successful Continuous Improvement

The Heart of Innovation: Process Culture

In a fast-changing business environment, innovation and agility are essential. They can be the difference between leading the market and becoming irrelevant.

WHITEPAPER   I  MANAGEMENT & AUTOMATION

Six Steps to Drive Your Process Center of Excellence to Success

Find out why you need a center of excellence – and how investing in one – can save you time and money while improving experiences for both your customers and employees. Follow this 6-step guide from Nintex to bring the benefits of excellence to your organization.

WHITEPAPER   I  CLOUD SOLUTIONS

Backing Up Data and Applications Securely, Reliably, and Efficiently

Oracle Storage Cloud Service is a secure, elastic, reliable, and cost-effective public cloud storage solution. You can access it from anywhere, 24/7, and from any device connected to the Internet. With

zero investment in hardware, you can buy just as much enterprise-grade storage capacity as you need today, and buy more as you need it in the future.

WHITEPAPER   I  MEDICAL AI

Artificial Intelligence Based COVID Signature

Detection Software

The software takes the X-Rays and CT scans in digital format and analyses the X-Ray reports through uploading the images which is followed by detailed report about the patient suffering from COVID19 or similar ailments.

WHITEPAPER   I  CLOUD SOLUTIONS

Shifting to Private Cloud: 5 Reasons to Move

90 percent of large companies say they have now implemented private cloud solutions. IT departments considering this move must ensure the correct workloads are transferred to private cloud as, when correctly deployed, it opens a huge range of business advantages. 

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WHITEPAPER   I  CYBERSECURITY

 

Endpoint Security for Dummies

Symantec Endpoint Suite Product Guide. Stay ahead of the evolving threat landscape. Prevent ransomware and emerging threats. Saves resources with simplified EDR.

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WHITEPAPER   I  DATA MANAGEMENT

 

2 Steps to Deliver Data You Can Trust at Speed

of Business 

Why trusted data is the key to digital transformation

We’ve entered the era of the information economy, where data has become the most critical asset of every organisation. Data-driven strategies are now necessary for success in every industry.

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WHITEPAPER   I  DATA MANAGEMENT

 

Definitive Guide to Data Governance

Why trusted data is the key to digital transformation

Discover and cleanse your data. ​ Organise data you can trust and empower people Automate your data pipelines and enable data access.