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Hexaware Named a Leader in Artificial Intelligence for IT Operation (AIOps) - Mid Market U.S.

Hexaware, the leading global IT consulting and digital solutions group, has been named a Leader in Artificial Intelligence for IT Operation (AIOps) – Mid Market and a Rising Star for Intelligent Business Automation in the ISG Provider Lens™ Intelligent Automation Solutions & Services 2020 US Quadrant Report.



ISG (Information Services Group) — a leading global technology research and advisory firm known for its deep industry and technology expertise and world-class research and analytical capabilities – named Hexaware a US Leader in Artificial Intelligence for IT Operation (AIOps) - Mid Market in its ISG Provider Lens™ 2020 Quadrant Report. It also recognized Hexaware as a Rising Star in Intelligent Business Automation for the US.


According to ISG, Artificial Intelligence for IT Operations (AIOps) is the ability of an automation as a service solution and framework to evaluate the state of a company’s multi-cloud IT workload and analyze the data it senses to facilitate automated operation. This quadrant consists of IT service providers that offer proprietary AIOps solutions, platforms, and frameworks to enable companies with distributed IT infrastructure observability to learn IT behavior under dynamic conditions and orchestrate workflow for automated corrections.


Hexaware was named a U.S Leader in this category due to its proven AI-led IT operation platform, robust API integration capabilities, and strengths in leveraging ML for dataset and data modeling. The analyst comment in the report states, “Hexaware has developed a range of products in the ML segment. The firm has also been devel­oping accelerators and an AI-based platform to drive hybrid-IT transformation engagements.”


The Intelligent Business Automation quadrant assesses IT and BPO service providers that offer proprietary automation and AI platforms, solutions, and frameworks, along with associated services to enable enterprises to automate business activities and augment the capabilities of their workforce. Hexaware was named a U.S. Rising Star in this category due to its proprietary intelligent automation capabilities, automation-first approach with fearless revenue cannibalization, and flexible engagement models.


The analyst comment in the report states that “Hexaware is well positioned with its automation-first approach and flexible engagement models to enable enterprises to enforce significant process efficiency and effectiveness by leveraging its proprietary offerings, including HIPAS™ and AutomatON.”


Hexaware Named U.S Leader in Artificial Intelligence for IT Operation (AIOps) – Midmarket U.S.

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