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  • Sahriar Shuvo - Tech Journalist

Scaling business by utilising the management of Knowledge: Strategy throughout dimensions

Knowledge management may sound simple on the surface, but it involves many strategies. Different formats of knowledge exist for scaling a business and deriving value. It is the key to transfer essential knowledge to the right person. And that has to be at the right time.



Organisational buy-in stakeholders depend on knowledge-based functions. In a world where knowledge is power. Large companies are not only utilising data from their statics but at the same time outsourcing from other mediums. Knowledge is not a linear form. It can convert from strategies, organisational process, company culture, and technologies used.


To clear up knowledge, it is essentially the information data. It takes in different factors and a variety of fields. Data can be the specific user in communication medium to recognise patterns of sales, product statics, usability, etc. And information is well-calculated results that are calculated to draw a bigger picture. If we tightly link these two together, we can have a clear view of what knowledge is. A fluid mix of framed experience, if we tie things up.


Role of Technology in Knowledge management

Of the last ten years of knowledge management research surveys, it became clear that corporate sectors currently focus on knowledge specifically. Research done by Cranfield School of Management (Murray 1998), amongst 3000 companies across Europe gave us some lucrative information. Response form 260 chief executive’s officers and their designated substitute described the IT infrastructure. As technologies are means of national and global integration, at that moment, people used CD ROMs, Floppy drives more than the internet. It tells us, the internet was not as developed as it is now. And large data could be farmed via those mediums.


For teams to share their expertise, a merger could spur needs of knowledge with key management assets. Of course, there are pros and cons to this. Sole reliability may cause issues down the road. But as questions can be answered immediately and clarifications material is there, it solves most of the issue. Brainstorming sessions, and in-person learning are prioritised too. But on the other hand, it can be time-consuming to find out which data to take away from the vast dictionary. It can be hard to maintain and difficulty in the process of documentation may pop up. If the knowledge is based on people, it may be difficult for the company to gain all that if the person retires of a change of mind appears.


Content Management System (CMS) allows individuals to share and publish information. They can be within the company intranet. Social networking tools like Facebook, Slack, Microsoft Teams can be utilised to source and distribute knowledge-based information. Even chatbots can be set up today with all the data for easy access. Maintaining them is quite easy, just set up is the tough part as there are countless hours of filtering involved.


Nonetheless, once we get used to all the hassles behind data capturing and spreading knowledge to improve business efficiency, we can spend less time recreating. Existing data will benefit a lot and get all the information sooner than usual. This makes deployment and development faster. Around faster development times, come issues like wrong decision making and mistakes. But those are easily avoidable by filtering data with the latest information from the market. Enterprises and organisations pay big bills for information on regional data which helps them to scale business. It is a standardised process, true, but it will provide gains on initiatives.


Current technologies are way ahead of knowledge management nonetheless. Groupware system is a term that helps people to collaborate. It includes conferencing, communication and collaborative management tools. The intranet is also there with a small-scalable version operating with similar functionality, of the internet but only for business. They are more secure as it works inside a sandbox. The content management system can be used to manage and distribute content, alongside new content creation in the process. A document management system helps in indexing, publishing, storing and retrieval of knowledge.


To improve the productivity of organisation or companies it is non-avoidable. For cutting down costs and meeting goals with strategy, knowledge management is the adequate implementation to get into.

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